Customer Journey Flow & Monitoring

Live Monitoring Active
347 Active Journeys
18.5% Completion Rate

Journey Flow Visualization

Awareness → Consideration 68%
Consideration → Decision 45%
Decision → Purchase 78%
Purchase → Retention 85%
Retention → Advocacy 32%

Touchpoint Interaction Map

High Volume
Medium Volume
Low Volume

Conversion Funnel Analysis

Updated 2 min ago
Biggest Drop-off: Consideration → Decision (55%)
Best Conversion: Purchase → Retention (85%)

Journey Timeline Heatmap

Low
High

Real-Time Journey Monitoring

Live
7.2 days Avg Journey Time
23 This Hour Conversions

Recent Journey Events

14:05 Customer #1247 entered Decision stage Decision
14:04 Customer #1246 completed Purchase Purchase
14:03 Customer #1245 dropped from Consideration Drop-off
14:02 Customer #1244 moved to Advocacy Advocacy
Alert: Decision stage conversion down 15% vs. yesterday